Designated Position: Technology Trainer
Library Location: 6420 Church Street, Kinsman, Ohio 44428
County or counties covered by the project: Trumbull
Designated Position Hours: Part-time (15 hours/week) begins July 1, 2022, through June 30, 2023. This is a contract position available to applicants minimum age 16 years.
Hourly rate: $11 - $15/hour, based on education and experience
Essential Position Functions:
Proactively provide customer service. Assist patrons with basic troubleshooting of common software products, operating systems, browsers, and other technologies associated with library services, including handheld devices, e-readers, tablets, cell phones, etc. Assistance will be provided in person, but could also be provided over the phone, online (via a chat function or through email), or off-site. Promotes and educates patrons on the use of online resources such as the library catalog and research databases.
Typical Qualifications:
Effective customer service and interpersonal skills with all ages, including the ability to communicate verbally and in writing in English. Proficiency in word processing, spreadsheets, and database programs. Competent in the use of Windows-based computer programs as well as the Internet. Ability to work independently and accurately, with attention to detail. Calm and focused handling of interruptions and distractions. Patient and adaptable to working with users who have varying degrees of computer and office equipment skill and knowledge. Ability to train public and staff on use of technologies one-on-one, in small groups, or in classroom settings. Acts with the customer in mind, using information gained from interacting with the customers. High school diploma or equivalent.
Application Deadline: Applications received by 5/27/2022 will receive first consideration. Position will be advertised until filled.
Applications accepted in person at the Library or apply online at www.kinsmanlibrary.org. Must be 16 years or older to apply.